Agentic PTM End-to-end · Multilingual · Recorded

Parent–Teacher Meetings, Extended into an AI-Powered Relationship Loop

From scheduling and conflict-free slot booking to teacher dashboards, auto-detected PTM recordings, multilingual summaries and state-level grievance closure—Classess® turns PTM from a one-day event into a continuous intelligence loop.

Agentic PTM Orchestrator PTM recordings + analysis Issues & grievance management State / Super Admin PTM health Multilingual summaries & follow-up
1 Before PTM Principal schedules, parents book slots
2 During PTM Teacher AI dashboard & context
3 Post PTM Recordings, grievances & actions
4 System Intelligence School & state-level insights
Step 1 · Before PTM – Principal / Admin

Configure once, let the PTM Orchestrator Agent run the show

Principal defines PTM rules (dates, duration, breaks, target classes). The PTM Orchestrator Agent generates time slots, checks timetable conflicts and keeps parent & teacher views in sync.

Rule-based PTM setup
Mode (online / offline / hybrid), date, slot duration, max parents per slot and buffer breaks are all configured in one panel.
Automatic slot generation
PTM Orchestrator Agent expands a time window into teacher-wise slots and avoids clashes with school timetable constraints.
Targeted PTM invites
Choose which grades, sections or tagged student groups receive PTM invitations—no more manual lists and phone calls.
PTM Orchestrator Agent Timetable Conflict Checker Parent Grouping & Segmentation
Demo · PTM Scheduling Screen Principal / Admin – Video 1

Shows: PTM configuration, automatic slot generation, total capacity and preview of teacher-wise load.

Step 2 · Before PTM – Proactive Resolution

Parents share concerns naturally through AI-powered calls, enabling early resolution before PTM day

Instead of waiting for PTM day, parents receive personalized invitation calls where they can speak their concerns in their own language. Our system captures, categorizes and routes issues to relevant staff for resolution—transforming PTM from complaint session to celebration day.

Natural Voice-Based Query Collection
Parents receive PTM invitation calls and can speak their concerns in Telugu, Hindi, or English. The system transcribes, structures, and categorizes issues automatically—no typing required.
AI-Powered Issue Categorization
Automatically identifies and tags concerns (academics, infrastructure, health, transportation, fees) and routes them to relevant staff—teachers, admin, management—for pre-PTM resolution.
Proactive Resolution Tracking
Each concern gets a resolution timeline. Staff members receive notifications and work on solutions weeks before PTM, ensuring most issues are resolved by meeting day.
PTM Transformation Engine
Converts negative complaint sessions into positive progress reviews. Parents arrive to hear "We've resolved your concerns" instead of lining up to voice frustrations.
Multilingual Voice AI Issue Categorization Engine Resolution Workflow Manager PTM Transformation System
Demo · Parent Query Collection Call Parent – Video 2

Shows: Incoming call interface, natural Telugu voice input, real-time query structuring, and AI-powered concern categorization for proactive resolution.

Step 3 · During PTM – Teacher Dashboard

Live teacher PTM dashboard with AI preparation & context

Teachers see a live list of slots, parent queries and student analytics. AI agents prepare talking points before each meeting and structure notes after each session.

Time-ordered PTM queue
Slots appear with status Upcoming · In-progress · Completed · No-show, so teachers never lose track of the day.
AI PTM Prep Agent
Summarizes academic performance, attendance, previous PTM notes and current parent queries just before each meeting.
Teacher note-maker
After every meeting, teachers can type short notes and ask AI to expand them into professional, clear and actionable records.
PTM Prep Agent Teacher Note-Maker Agent
Demo · Teacher PTM Dashboard Teacher – Video 3

Shows: slot list, student panel, AI preparation points and structured note capture inside the teacher dashboard.

Step 4 · System Intelligence – State & Super Admin

State-level dashboard: PTM coverage, grievance closure & multilingual inclusivity

A State Education / Super Admin dashboard aggregates PTM and post-PTM signals from every school: how many meetings happened, which concerns were raised, and how quickly they were resolved. :contentReference[oaicite:5]{index=5}

PTM coverage metrics
View how many PTMs were scheduled vs completed, attendance percentage by district/cluster and which schools have gaps.
Grievance health across the state
See open vs closed issues, aging buckets, and which types of concerns (academic, infrastructure, safety, transport) are trending.
Multilingual PTM inclusion
Multilingual PTM Agent shows in which languages families are interacting and whether parents are receiving follow-ups in their preferred language.
Drill-down to school & PTM session
With one click, leaders can move from a state metric to specific schools, PTM events, recordings and final resolutions.
Multilingual PTM Agent PTM Analytics Agent Compliance & Audit Agent
Demo · State / Super Admin PTM Dashboard System – Video 6

Shows: top-level PTM stats, grievance charts, drill-down tables and “Ask AI” for narrative summaries.

Step 5 · After PTM – Issues & Grievance Management

Every concern becomes a trackable issue with SLA & resolution trail

Parent grievances and important PTM discussions flow directly into the Issues Management Dashboard with priority, SLA, department routing and audit history. :contentReference[oaicite:4]{index=4}

Automatic issue creation from PTM
If a grievance is raised during PTM (fees, transport, safety, academic concern), the Grievance Mapping Agent converts it into a formal issue with category, priority and owner.
Priority & SLA tracking
Issues are labelled with priority (high / medium / low) and SLA timers (safe / warning / overdue). School leaders can see which concerns are at risk.
Linked recordings & evidence
Each issue shows the relevant PTM recording snippet, transcript, and teacher notes—no ambiguity about what was actually discussed.
Full resolution timeline
History of every update—who responded, what action was taken, when it was closed—remains attached to the issue for audit and reporting.
Grievance Mapping Agent Issue Routing Agent SLA & Escalation Agent
Demo · Issues & Grievance Dashboard Post-PTM – Video 5

Shows: issue categories, priority badges, SLA indicators, department tags and link back to the original PTM recording.

Step 6 · After PTM – PTM Recording Intelligence

Auto-detected PTM recordings with voice dashboard & conversation intelligence

PTM Agent listens for PTM conversations, auto-detects the sessions, and links recordings to specific parent queries. Leaders get a voice-first dashboard for PTM quality and follow-up. :contentReference[oaicite:3]{index=3}

Automatic start–end detection
Without extra clicks, PTM audio is detected when the teacher and parent begin speaking. Each session is tagged with teacher, child, slot time and platform.
Voice dashboard for leaders
A dedicated Voice Dashboard shows PTM sessions completed, duration, language mix, and which meetings had sensitive or unresolved issues highlighted.
AI transcription & topic extraction
Conversations are transcribed, segmented and aligned to the parent’s pre-submitted queries— making it easy to jump exactly to the part of the recording that matters.
Emotion & tone hints (voice analytics)
Voice highlights potentially escalated or emotionally tense segments so leaders can support teachers and families proactively.
PTM Agent Recording & Transcript Agent Sentiment & Tone Detector
Demo · PTM Voice Dashboard Post-PTM – Video 4

Shows: mic/wake controls, live voice status, PTM recordings list and drill-down into a single PTM conversation.

Putting it all together

From a one-day PTM to an ongoing, AI-supported partnership

Principals configure PTM once; agents orchestrate slots and communication Parents book all teacher meetings in one smooth, conflict-free flow Teachers receive AI prep, structured notes and PTM context before every meeting PTM detects and links PTM recordings to actual grievances and queries Issues are tracked with SLA, evidence and closure trail—no concerns lost State & system leaders see PTM health, grievance status and multilingual inclusion at scale

This page is a presentation layer only. Each section above can be mapped 1:1 to your existing PTM, voice and issues dashboards with live screen recordings or product walkthrough videos.